At [Bible College Name], we strive to provide high-quality education and support to all of our students. We understand that circumstances may arise that necessitate a refund. This policy outlines our procedures regarding refunds for online courses.
- Refund Eligibility:
- Refunds will only be considered for students who have officially enrolled and paid for a course at [Bible College Name].
- Refund requests must be submitted within [number of days, e.g., 14 days] of the course start date.
- Refund Process:
- To request a refund, students must submit a written request to [email address] with the subject line “Refund Request – [Student Name].”
- The request must include the following information:
- Full Name
- Student ID
- Course Name and Code
- Reason for Refund Request
- Supporting documentation (if applicable)
- Refund Criteria:
- Refunds will be considered under the following circumstances:
- Course cancellation by [Bible College Name].
- Inability to access the course due to technical issues on our end.
- Extenuating circumstances (e.g., medical emergencies, military deployment) preventing course participation.
- Refunds will be considered under the following circumstances:
- Refund Amount:
- The amount of the refund will be determined on a case-by-case basis.
- Refunds may include a full or partial reimbursement of the course fee.
- Refund Timelines:
- Once a refund request is received, it will be processed within [number of days, e.g., 30 days].
- Refunds will be issued using the same method as the original payment.
- Non-Refundable Items:
- Certain fees or services may be non-refundable. These include but are not limited to:
- Application Fees
- Enrollment Fees
- Textbooks and Course Materials (if provided separately)
- Certain fees or services may be non-refundable. These include but are not limited to:
- Appeal Process:
- If a refund request is denied, the student may submit an appeal within [number of days, e.g., 7 days] of receiving the denial notification.
- Appeals should be sent to [email address] with the subject line “Refund Appeal – [Student Name].”
- The appeal must include additional information or documentation supporting the request.
- Questions and Contact Information:
- For questions or concerns regarding this refund policy, please contact our [Customer Support/Admissions] team at [contact information].
Please note that this policy is subject to change at the discretion of [Bible College Name]. Students are encouraged to review this policy regularly for any updates.
