At [Bible College Name], we strive to provide high-quality education and support to all of our students. We understand that circumstances may arise that necessitate a refund. This policy outlines our procedures regarding refunds for online courses.

1. Refund Eligibility:
   • Refunds will only be considered for students who have officially enrolled and paid for a course at [Bible College Name].
   • Refund requests must be submitted within [number of days, e.g., 14 days] of the course start date.
2. Refund Process:
   • To request a refund, students must submit a written request to [email address] with the subject line “Refund Request – [Student Name].”
   • The request must include the following information:
     • Full Name
     • Student ID
     • Course Name and Code
     • Reason for Refund Request
     • Supporting documentation (if applicable)
3. Refund Criteria:
   • Refunds will be considered under the following circumstances:
     • Course cancellation by [Bible College Name].
     • Inability to access the course due to technical issues on our end.
     • Extenuating circumstances (e.g., medical emergencies, military deployment) preventing course participation.
4. Refund Amount:
   • The amount of the refund will be determined on a case-by-case basis.
   • Refunds may include a full or partial reimbursement of the course fee.
5. Refund Timelines:
   • Once a refund request is received, it will be processed within [number of days, e.g., 30 days].
   • Refunds will be issued using the same method as the original payment.
6. Non-Refundable Items:
   • Certain fees or services may be non-refundable. These include but are not limited to:
     • Application Fees
     • Enrollment Fees
     • Textbooks and Course Materials (if provided separately)
7. Appeal Process:
   • If a refund request is denied, the student may submit an appeal within [number of days, e.g., 7 days] of receiving the denial notification.
   • Appeals should be sent to [email address] with the subject line “Refund Appeal – [Student Name].”
   • The appeal must include additional information or documentation supporting the request.
8. Questions and Contact Information:
   • For questions or concerns regarding this refund policy, please contact our [Customer Support/Admissions] team at [contact information].

Please note that this policy is subject to change at the discretion of [Bible College Name]. Students are encouraged to review this policy regularly for any updates.